Clear, professional, and timely communication is the foundation of a great guest experience and a key to becoming a top host. Our platform provides tools to help you manage your conversations with guests effectively.

Before a Booking is Confirmed
You can communicate with potential guests who send an inquiry about your property. This is your opportunity to make a great first impression and encourage them to book.

Be Responsive: Respond to all inquiries as quickly as possible. This shows you are attentive and can help you secure more bookings.

Answer Questions Thoroughly: Provide detailed and friendly answers to all of their questions about the property, amenities, or the neighbourhood.

After a Booking is Confirmed
Once a booking is confirmed, the guests will have access to the phone number and WhatsApp contact information provided by you. This gives you multiple options for communication.

On-Platform Chat: We recommend keeping all essential communication on our platform's chat. This creates a secure record for both you and the guest, which is helpful if a problem ever arises.

Phone Calls & WhatsApp: Use phone calls or WhatsApp for more urgent matters closer to the guest's arrival or during their stay. These channels are ideal for providing real-time updates and quick answers to questions.

Essential Information to Share
Clear communication is crucial for a smooth and hassle-free stay. Be proactive and send your guests all the important information they need before their arrival. This includes:

House Rules: Clearly outline your house rules, such as policies on smoking, pets, parties, and quiet hours. Guests must agree to these rules before they book, but it's important to remind them.

Check-in & Check-out Procedures: Provide detailed, step-by-step instructions for getting access to the property, including directions, lockbox codes, or instructions for a key handover. Remind them of the check-out time and your expectations for their departure.

Property Information: Share important details like the Wi-Fi network and password.

Contact Information: Remind the guest of your preferred way to be contacted and provide an emergency contact number.

Best Practices for Effective Communication
Be Proactive: Don't wait for guests to ask for information. Send them a message a day or two before check-in with all the details they will need. A quick message after check-in to ask if everything is okay is also a great way to show you care.

Be Clear and Concise: Use simple language and break up long messages with short paragraphs or bullet points to make them easy to read.

Personalise Your Messages: Address guests by name and, if they've shared information about their trip, tailor your recommendations to them. This makes the experience feel more personal and welcoming.