Welcome to the User Settings guide for dubizzle Booking Hub. Agency Owners and Admins can manage their teams directly, with full control over user access and notification preferences.
General Overview
Who can access the User Settings tab?
The "User Settings" tab is visible in the left-hand menu only to users with Owner or Administrator roles. If you are a Sales Agent or Accountant, you will not see this option.
What actions can I perform in User Settings?
Authorised users can:
- Invite new team members via email.
- Assign specific roles (Admin, Sales Agent, Accountant).
- Activate or deactivate existing users.
- Edit user details and notification preferences.
- Remove users from the agency account.
Managing Users
How do I add a new team member?
- Navigate to User Settings in the left menu.
- Click + Add user (top right)
- In the side panel, enter the user's Name and Email.
- Select a Role (see roles definition below).
- Choose their Notification Preferences based on their job function.
- Click Invite user.
Can I change a user's email address?
No. For security reasons, the email address is the unique identifier for an account and cannot be edited. If a user needs to change their email, you must delete the old profile and invite them again with the new address.
How do I temporarily disable a user?
In the user list, locate the Status column. You can toggle a user between Active and Inactive. An inactive user will lose access to the Booking Hub until you reactivate them.
Roles & Permissions
Each role has different permissions:
| Role | Permissions |
| Owner | Full access. Can add/remove Admins, edit all users, and manage account-level settings. Cannot be deleted. |
| Administrator | Can manage the dashboard, bookings, and guests. Can add new users (including other Admins). |
| Sales Agent | Can handle properties, update availability/bookings, and communicate with guests. |
| Accountant | View-only access to bookings, financial reports, and payouts. |
Note on Admin Restrictions: Admins cannot manage other Admins or the Owner. Only the Owner can remove an Admin.
Notification Preferences
You can tailor email and website alerts for each user to ensure they only receive relevant information:
- Guest Management: Critical alerts for bookings, cancellations, and payment failures. Best suited for reception or operations teams.
- Finance & Invoicing: Notifications regarding payouts. Best suited for accounting staff.
- Account & System: Security alerts (like new user additions). Best suited for Owners or Managers.
- Property Management: Alerts regarding listing approvals, rejections, or onboarding. Best suited for content managers.
Need further assistance?
If you encounter any issues managing your team, click Contact Support in the sidebar or reach out to your Account Manager.