How to connect with Hostaway

Hostaway is a Property Management System (PMS) that allows you to manage your properties and bookings from different sources in a centralized platform.

Please note that Holiday Homes Booking Hub allows only one connection at a time. Connecting with Hostaway might disable any other active connection.

Connecting Holiday Homes with Hostaway

Log in to your Holiday Homes Booking Hub.
1. Only account owners and administrators can connect with Hostaway.
On the left side bar, navigate to “Connections”.
Select Hostaway by clicking on “Link your account”.
Log in to your Hostaway account, navigate to settings and Hostaway API.
Create a new API key for dubizzle Booking Hub.
Copy your Hostaway “OAuth client_id” and “OAuth client_secret”.
Paste the above into the connection screen inside Holiday Homes.
Click on Done.
Your connection will be active, and your Hostaway properties will be imported into Holiday Homes.
- To troubleshoot your connection, please refer to the Troubleshooting your Hostaway connection FAQ.

How to disconnect Hostaway

Log in to your Holiday Homes Booking Hub.
1. Only account owners and administrators can connect with Hostaway.
On the left side bar, navigate to “Connections”.
Inside the Hostaway box, click on “Disconnect”.
Confirm the disconnection.

Disconnecting Hostaway will not remove nor unpublish any previously imported properties from Hostaway, but your properties will not be automatically updated anymore.

Troubleshooting your Hostaway connection

1. Connection troubleshooting

Connection pending status - please allow 24 hours after initial connection for us to process your integration with Hostaway.
Connection failed status - please disconnect and retry, following the steps provided on How to connect with Hostaway FAQ.

2. Properties are not getting updated

Property information may take up to 24 hours to sync, while calendar and availability data refresh every 5 minutes.

How to import your properties from Hostaway

Once connected, your properties from Hostaway will automatically be imported as drafts into Holiday Homes. To feature them on Holiday Homes, navigate to "Properties," fill in any missing details, and manually publish them.

Note that newly added Hostaway listings may take up to 24 hours to appear in Holiday Homes.

How to manage my Holiday Homes bookings with Hostaway

To display and sync your Holiday Homes reservations in Hostaway, link the Holiday Homes Booking Hub to Hostaway following these steps: How to connect with Hostaway FAQ

When a reservation is placed for a specific unit, it automatically populates under the corresponding mapped property in Hostaway. You can manage the reservation seamlessly from either Holiday Homes or Hostaway, as both platforms sync real-time updates directly with one another.

How to delete properties with Hostaway

Deleting a Property on Hostaway

You can delete a property directly in Hostaway; however, doing so will not automatically remove or unpublish the listing on Holiday Homes. Once deleted on Hostaway, the listing on Holiday Homes stops receiving updates until a new property is synced.

Unpublishing a Property on Holiday Homes

Because properties on Holiday Homes may have upcoming bookings or guests, they cannot be deleted directly. To prevent further bookings, you must unpublish the listing by navigating to Properties > Manage > Unpublish. This removes the listing from Holiday Homes at dubizzle so guests can no longer book it. If you require complete deletion of a specific property, please contact customer support.

How is your calendar availability and pricing affected by Hostaway

Calendar availability is updated immediately whenever Hostaway receives a booking from any source and notifies the Holiday Homes Booking Hub. Furthermore, to capture other agenda modifications - such as updated pricing - the Booking Hub syncs with Hostaway every 5 minutes.

Need further assistance?

If you encounter any further issues, click Contact Us in the sidebar or reach out to your Account Manager.

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